On a soul level, no one is ever broken. No soul needs fixing. When we look at another in sympathy, sadness, anger, or with some other negative emotion, we contribute to the vibration that is keeping them in that space. We don't do it with bad intentions; it's human nature to empathize or feel a certain way when we see another in a situation we wouldn't wish for ourselves. However, in our embodied state, like energy attracts like energy. So when the focus is on the negativity of a situation, we contribute to the conditions that perpetuate that energy. When we see someone as broken, and when they see themselves as broken, the universe continues to supply that energy of brokenness until a light enters that can turn things around. There needs to be an energy of non-brokenness in order for that person to find a new way.
True compassion involves holding energy of wholeness and healing for someone who appears broken. Even if they can't find that light for themselves in this moment, if you take the time to see them as whole, healed, kind, joyful, and empowered, then you can supply the light that may start to attract healing energy in that person's life. I believe in holding that space for someone--regardless of what they appear to be experiencing right now--until they are once again able to hold it for themselves.
Healing can happen in an instant. Nobody is ever stuck in a pattern of belief or behavior. There is no person and no place in the universe where there exists a total absence of light. No soul is ever broken; it is only the body that houses that soul that is stuck in a place where they've forgotten about the light. And if I know someone cannot find light for themselves in this moment, then the greatest gift I can offer is to hold their light for them until they are ready to take it up for themselves again. On a soul level, everyone is whole, everyone is empowered, and everyone is bathed in light. When someone can't find the light for themselves, hold it for them. See the highest version of the person in pain. See their light and reflect it to them whenever you have the opportunity so that when they're ready, they can take it up for themselves once again. That is the true essence of compassion.